Cooper's Radio Interview

LISTEN HERE

It is recorded off of our local AM radio station, so there is a lot of static, but here is Cooper's Christmas Interview.

Christmas List

For the grandparents we are working on wish list for the boys. Not that you have to buy what is on the list, but it should give you some ideas. Just click on their heads.

Thanks.

Christmas Cards

It's that time of year. The holidays are fast approaching and it will soon be time to get those Christmas cards in the mail. Here is someone else you can add to your list.

A Recovering American soldier
c/o Walter Reed Army Medical Center
6900 Georgia Avenue,NW
Washington , D.C. 20307-5001

Halloween 2007

Last night I took the little goblins out. It was Val's late night so just the boys for halloween.

We went around the houses right by us and then came home to pass out candy. After a couple of houses Lincoln figured it out and would go to the doors and hold up his bag.

Cooper was a "Monster Truck Driver Monster" It was his design that we followed. Although he got stuck with blue hair because I couldn't find green.

Cooper to begin radio career

Today Cooper came home with this note in his backpack...

"Some second grade students have been selected to be recorded on the radio for the annual 'A Child's Holiday Outlook.', which will air on KRWC (AM 1360) from November 19-Christmas Day. Your child has been selected to participate this year. Please fill out the bottom of the sheet so they have your permission. I will give you a schedule of when your child will be on the radio station when the radio station provides us with one."

I hope they know what they have gotten themselves into giving Cooper access to a mic.

For family, once we have the schedule I will try to see if we can either get it recorded or get a copy from the station.

A Reasonable Response

I finally got a reasonable response from PCI. Here is what they did.

They explained how the mistake happened and apologized for it.

They apologized for the way I was treated.

They offered to send us the cable we needed.

They offered to send us a $50 gift card to a restaurant of our choice for our trouble.

If I had gotten this response first, even without the gift card (and there would have been not need to apologize for the way I was treated) I would have been very happy.

I asked them to donate the $50 to a food-shelf or homeless shelter. I do not need to personally benefit for this, that was not the point.

If I can be so bold I would like to offer PCI some customer service advice in case something like this happens again with another client.

1. Take time to look up information if you need to. I know I am not the only client you have. A very appropriate response to my first email would have been something like, "I am sorry you are having a problem. I will pull your file and review the cart we built to find out what happened. I will contact you next week when I have more information."

2. If you are not the appropriate person to address the issue, send me to the right person. I contacted the person at PCI who was our consultant. The only person at PCI I had every dealt with. But if you are not the person to handle my issue, then send me to the right person. Something like, "I am sorry you are having a problem. I will forward your email to _______ so they can help you resolve the issue." You do need to be careful this doesn't turn into a run around. But I, as a client, want to talk to the right person.

3. Don't blame the client. You are not only the cart builder but the consultant. My pastor is not the expert on building carts, you are. Take the time to find out what happened, but don't blame the customer.

4. Don't call people names. I know it's no always easy to be in customer service and I'm not saying that you have to put up with abuse. The customer is contacting you because they have a problem. The are likely frustrated or mad, but what they want is there problem solved. Make sure your responses don't upset them more, make sure you have all the information you need to answer their questions, but don't let it get to the point where you are calling people names.

Part of that is don't take this personally, the client is writing to the company. It may be addressed to you because you are the company representative, but they are writing to the company.

PCI and Me

A while back our church hired PCI (Portable Church Industries) to consult on then design, build and deliver carts and other equipment for setting up and running our church on Sunday mornings from the Middle School.

One of the things they designed and built was a cart to hold a computer for running our projected image on a Sunday morning. At the time we didn't actually have a computer to use for that, but it was built in anticipation for where we would grow.

Recently we bought that computer and put it into the cart. In doing this we found out that the patch panel they had put in the cart was inaccessible from the inside, making the audio panel worthless. It couldn't be used.

I contacted PCI to tell them there was a problem and to ask how they planned to solve the problem.

They first insisted there wasn't a problem. Then they said it was our problem for not ordering the right cables that would have been there. It took a dozen emails back and forth for them to finally admit they made any kind of error.

Through all of this they blamed our pastor for deleting the necessary cables and personally insulted me, calling me "condescending and arrogant."

And after this run of emails and PCI finally admitting their was a mistake, what am I left with. No actual help from PCI to fix the mistake (they did tell me that RadioShack sells cables if you think that is helpful) and no apology or even acknowledgment of the way I was personally spoken about in the emails.

I said in several of my emails that mistakes happen. I can understand that. We are all human.

I did however want them to own up to and fix their mistake.

But what I really don't appreciate is the defensive nature of a company that is a one stop shop and the name calling as part of their customer service.

Yo Quiero Taco Bell

Finally, Mexicans will be able to make a run for the border without worrying about the border patrol.

Taco Bell has opened a store in Mexico.

Apparently crappy Mexican food is hard to find in Mexico.

Bless you Taco Bell for filling the gap.

updates on Cooper

School is in full swing now, so here are some updates on Cooper.

Discipline
So far this year Cooper hasn't had any discipline problems. The teacher had some concerns at the start of school about his attention and staying on task. We have been working on that and seems to be doing well now. I think part of it was just getting into the routine of school again.

Academics
Cooper has been doing very well academically. He has gotten perfects on all his spelling test. He got 100% on his timed math test (20 questions in a minute). He is in the advanced reading group and was tested at 84 wcpm (words correct per minute). 82wcpm is the 75th percentile.

In other words, he has his mother's smarts.

Philanthropy
The other day Cooper asked if he could give some of the money from his bank to poorer kids. The other day we were going through his clothes and removing clothes that were too small and he said we could give them to charity.

It is nice to see those seeds that have been planted starting to bear fruit.

Wants vs Needs
I'm not sure exactly what they were doing in class, but it was obviously something distinguishing wants vs needs. Cooper came home with a large piece of paper folded in half. On half said "Wants" and the other said "Needs" The wants side was empty (he may have just run out of time, I don't know) but here is the needs side.

happy baby

Got this in an email from my cousin Barb. Cooper loves it and requested I add it to the blog.

Maybe someday I will get one of Lincoln.

5 Brothers

Nooma, Nooma, Yeah

"Until you have a community that you are journeying with, please don't say you are a part of this church. You just come to a gathering. We are very intentional about that. The question is, "Who do you call when your brother ODs on cocaine? If your mom is in the hospital, who comes and sits in the waiting room with you? When you cannot pay your rent, who do you go to and say please help me out?" That's your church."

Rob Bell interviewed by the Door

iPhone price cut

Apple Inc. slashed the price of the top iPhone by $200 Wednesday to bolster holiday sales, but also angered loyal customers who paid top dollar in the gadget's first 10 weeks on the market.

read entire story

MS Paint

My sister-in-law sent me this video.



I am excited to get the new photoshop.

finally, a pet i can live with

adopt your own virtual pet!

Heaven may have just gotten funnier

LifeChurch.tv has done it again.

It started with their church franchise. With more than 10 locations everyone is guaranteed to get "powerful worship and a life-changing message."

Then came their revolutionary "money-back guarantee." If you tithe to LifeChurch.tv for 3 months, and "God doesn’t hold true to His promises of blessings", they will refund your money.

Then LifeChurch.tv began saving virtual souls when they built a church in Second Life. Earlier this year they began worshiping and teaching to the avatar community.

Now, LifeChurch.tv is making history once again, with a first step toward saving the animated community.

It began when LifeChurch.tv received information from God, via a multimillion dollar marketing campaign, that The Simpsons Movie would be a huge cultural phenomenon.

"We were watching the Simpsons, trying to figure out what we could use for a message series when it hit us," said Hugh Jass, a member of the LifeChurch.tv creative team. "Springfield is totally undeserved by the church community."

And that is when plans first started being made to reach the animated community by putting a LifeChurch.tv church in the fictional town of Springfield.

The first thing LifeChurch.tv did was hire an animated Teaching Pastor.

"I was very excited when I got the call from LifeChurch.tv,"said animated Teaching Pastor, I.P. Freely. "The current church serving Springfield is really outdated. Most of the residents in Springfield are what we would call 'seekers', but the church is not very 'seeker friendly'. They sing outdated hyms to organ music. The pastor wears a robe. And where is the powerpoint and the IMAG [image magnification]?"

LifeChurch.tv's approach will be totally different. Not only will the service include updated worship music, but the teaching will be relevant to the community.

"It is obvious that the community of Springfield needs teaching that is going to meet their needs. They need messages about marriage, parenting and sex. These are the kind of things that bring people to church," said Mr. Freely. "And the worship will rock. Because we are an animated church we won't just perform David Crowder songs, but we can have an animated David Crowder singing David Crowder songs. The next week, Mercy Me. I don't think there will be a better worship set in any animated, virtual or real church in this country."

And LifeChurch.tv thinks they will draw people not just from Springfield, but from surrounding communities like Shelbyville, Salem, and Burlington.

"This is just the beginning," said LifeChurch.tv representative Maya Buttreeks. "Most cartoons die without hearing the Gospel message. Some live in purgatory [reruns] but there are many more than can still be reached. When we put a LifeChurch.tv in Bikini Bottom, then we will be making real progress."

Chris Rice once asked, "What if cartoons got saved?" Thanks to LifeChurch.tv it's not a matter of "what if" but a matter of "when."

This article reprinted, with permission, from my imagination.

i need a hobby

Thanks to Audra I spent too much time today simpsonizing my family. Now I will be up all night doing it to famous people and other family.

on parenting

"Parents are often so busy with the physical rearing of children that they miss the glory of parenthood, just as the grandeur of the trees is lost when raking leaves."
        Marcelene Cox

i could stop whenever i wanted

58%How Addicted to Blogging Are You?

a little prayer

I don't usually put personal prayer request up on my blog, but today I am.

My name is Chad, and I am a dentalphobe.

Today I have a two hour dental appointment. From 2-4 I will be at the dentist. I considered the full sedation dentistry, but Val wasn't comfortable with the way that worked (giving you a pill at home before the visit) and we didn't find any very close, plus our dentist have been very good to us, so today I will bite the bullet (sort of speak) and finally get things taken care of. I hope you are doing something better this afternoon.